Frequently Asked Questions (FAQ)


 1. What types of jewelry do you offer?

We offer a wide variety of 925 silver jewelry, including earrings, necklaces, bracelets, rings, and pendants. Our collections feature gemstones such as pearls, tiger's eye, agate, malachite, and more.

2. What is 925 silver?

925 silver, also known as sterling silver, is an alloy composed of 92.5% pure silver and 7.5% other metals (usually copper). This combination enhances the hardness and durability of silver while maintaining its beautiful luster.

3. Are your jewelry pieces hypoallergenic?

Most of our 925 silver jewelry is hypoallergenic as 925 silver contains fewer impurities, reducing the risk of skin allergies. However, some individuals may still be allergic to silver, so please choose according to your personal condition.

4. How do I care for 925 silver jewelry?

To maintain the shine and beauty of 925 silver jewelry, please follow these care tips:
- Avoid exposing the jewelry to chemicals such as perfumes, cosmetics, and cleaning agents.
- When not wearing, store the jewelry in a dry, sealed bag to prevent oxidation and tarnishing.
- Regularly clean the jewelry with a professional silver cleaning cloth or silver cleaner.

5. Are your gemstones natural?

Yes, our gemstones are all natural. Each gemstone is carefully selected to ensure its quality and beauty.

6. Do you offer customization services?

We do not currently offer customization services. Our jewelry pieces are meticulously designed by professional designers and are available for direct purchase.

7. How long does it take to process and ship orders?

Orders are typically processed within 1-3 business days. Shipping time depends on your location and the shipping method chosen. We offer free shipping and will provide tracking information so you can stay updated on your order status.

8. How do I return or exchange an item?

If you are not satisfied with your purchase, you can request a free return or exchange within 7 days of receiving the product. Please ensure the item is unused and in its original packaging. For detailed return and exchange policies, please refer to our Returns page.

9. How can I contact you?

If you have any questions or need assistance, you can contact us through the following ways:
- Email:
- Online chat: Please visit our website and click the online chat icon.

We hope these FAQs help you. If you have any other questions, please feel free to contact us!